Reporting to: Contact Centre Manager/ Team Leader

Location/ Based: Portlaoise (some working from home will be available as part of our return to the office post Covid-19 and future hybrid working model)

Nature of Position: Fixed Term (winter season, October 2021 to March 2022)

About Us:

DCC Oil Ireland is a wholly own subsidiary of DCC plc, and is part of the Retail & Oil Division of the Group. DCC are an ambitious and entrepreneurial business operating in 20 countries, supplying products and services used by millions of people every day throughout Europe.

In recent years DCC Oil Ireland (Emo Oil) has grown our business with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa pay @ pump network.

Due to recent growth and expansion, and as we head into our busy winter season, we are seeking enthusiastic and ambitious sales agents to join our Direct/ Domestic contact centre.

Main Purpose of the Role:

Managing inbound and outbound sales enquiries and working in a call centre environment as part of a sale team, selling home heating oil products to the domestic and small commercial sales markets.

Responsibilities:

• To deal with all outbound and inbound telesales calls/ enquiries as may reasonably be required in your role

• To efficiently and effectively deal with transactions from initial call/ enquiry/ lead through to completion/ sale

• To achieve daily (weekly/ monthly/ annual) call and campaign targets

• To understand and demonstrate the unique selling points that differentiate our products from our competitors

• To provide and maintain, on an ongoing basis, a record of activities, figures, forecasting, and any other administrative records/ reports that are requested

• To provide high levels of customer care in the role on a continuous basis

• To report/ bring to the attention of your Manager any problems that arise on an ongoing basis

• To attending training and campaign induction sessions as required

• To be reasonably flexible in this position to undertake other work/ additional tasks as may be assigned to you/ reasonably requested from time to time

The above description is a general outline of the requirements of the role. It is not intended to be exhaustive and may be added to in the future depending on the needs of the business.

About You:

As part of the DCC group, we believe in trust and openness, and you do too. We hire great people

and give them the freedom to do their best work.

Education/ Skills/ Experience/ required:

• Minimum Leaving Certificate qualification

• Relevant office-based/ contact centre telesales experience in a target driven environment

desirable

• Ability to meet strict targets and deadlines

• Excellent communication and interpersonal skills

• Proficient in the use of Microsoft Office including Word, Outlook, Excel and customer

databases

COVID-19 considerations:

DCC Oil Ireland is in full compliance with government and NPHET guidance and advice re. Covid-19

including, but not limited to, PPE, training, awareness and wellbeing programmes.

Applications:

Application can be sent, in confidence, to humanresources@dccoilireland.com