Customer Update

28 April 2020

Please be aware that from today our depots are open to the public again. While our depots have continued to operate it was necessary to close to the public while they were adapted to safely accommodate social distancing.  Fuel pumps are available, home heating oil orders can be placed and payments made at our depots again.  Please note that payments will only be accepted by card or cheque. Cash payments will not be accepted.

 

10 April 2020

IPIA statement in response to the extension of restrictions on movement:

The IPIA… thanks our colleagues in service stations who keep emergency and other services fuelled, those who deliver to homes and farms all around Ireland, and our refinery, terminal and depot teams who ensure that there is no disruption to supply. Full Statement

 

27 March 2020

  IPIA Statement following An Taoiseach’s Announcement:

“After An Taoiseach‘s announcement of further measures to limit the spread of COVID-19, it is important to reassure the public that our sector has been recognised as essential. Forecourts will remain open. Deliveries of agricultural fuels and home heating oil will continue.”

 

24 March 2020

Irish Petroleum Industry Association response to An Taoiseach’s announcement

 

20 March 2020

Please note that in the interest of customer and staff safety we are no longer accepting cash payments at our depots. Payment will only be accepted by card until further notice. We appreciate your co-operation in observing this requirement.

 

16 March 2020

Irish Petroleum Industry Association Statement on COVID-19

 

14 March 2020

We would like to reassure you that we are doing everything possible to maintain our ordering and delivery service for the duration of the COVID-19 pandemic and the resulting restrictions which have been and will be imposed. We are acting in line with official directions from Health Organisations and Government to prevent the spread of COVID-19.  These directions are changing on a daily basis and we will adapt our operations to best protect our customers and staff while maintaining our services. We have carried out a risk assessment of the potential impact of COVID-19 on our staff and operations and as a result we have made changes which will reduce the potential impacts.  Some of the changes we have introduced include enabling homeworking for staff, where possible, and actively promoting and facilitating best hygiene practice as recommended by the HSE to combat the spread of COVID-19. As part of our service involves deliveries at customer’s homes or business premises we are making some immediate changes to how we conduct these deliveries in order to comply with social distancing recommendations. Until further notice:

  • We will not be taking signatures on delivery dockets.
  • We will not be accepting cash payment for deliveries.

As the situation develops we will make further changes as appropriate and we will endeavour to minimise the impact on our services.  We believe that following official recommendations is the best way to protect our customers and staff and our ability to maintain our services. Despite our best efforts, there may be an impact on services which is beyond our control so delays are possible over the period of disruption and we appreciate your understanding in these circumstances. We will post further updates as they arise on this page. Emo Oil