Seasonal Telesales Agent
Reporting to: Team Leader (or as directed)
Division: Direct Home Heating Oil
Location: Portlaoise office at Clonminam Industrial Estate, Portlaoise, Co. Laois
Key Responsibilities
• To deal with all outbound and inbound telesales calls/ enquiries in a busy call centre environment
• To efficiently and effectively deal with transactions from initial call/ enquiry/ lead through to completion/ sale
• To achieve daily (weekly/ monthly/ annual) call and campaign targets
• To understand and demonstrate the unique selling points that differentiate Emo Oil from competitors
• To provide and maintain, on an ongoing basis, a record of activities, figures, forecasting, and any other administrative records/ reports that are requested
• To adhere to pricing and compliance policies and standards at all times
• To provide high levels of customer care in the role on a continuous basis
• To report/ bring to the attention of your Manager any problems that arise on an ongoing basis
• To attending training and campaign induction sessions as required
• To be reasonably flexible in this position to undertake other work/ additional tasks as may be assigned to you/ reasonably requested from time to time including providing cover at other Emo Depots
The above description is a general outline of the requirements of the role. It is not intended to be exhaustive and may be added to in the future depending on the needs of the business
The following are the preferred skills/ qualifications for this position:
• Minimum Leaving certificate qualification
• Relevant third level qualification in business or a related discipline an advantage
• Experience in a telesales/ customer service role, dealing with a high volume of inbound/ outbound calls
• Excellent communication and interpersonal skills
• Ability to meet strict targets and deadlines and to work under pressure (e.g. winter demand for home heating oil)
• Proficient in the use of Microsoft Office including Word, Outlook, Excel and customer databases
To apply please send your CV to humanresources@dccoilireland.com